FAQ
Ordering
What should I expect once I place my order?
When you place your order you will receive an email confirming your purchase. Once the product has shipped, you will receive another email with the shipping information. Contact hello@binhoboard.com for shipping upgrade options or issues with shipping.
Shipping, Returns & Exchanges
Do you ship internationally?
Yes we do. All international rates and duties are calculated at checkout! If your country is not calculating, please send an email to hello@binhoboard.com for a prompt response. Canadians may be subject to additional fees.
You can also check out our European website www.binhoboard.eu and our United Kingdom website www.binhoboard.co.uk for much faster and cheaper domestic shipping options!
What is Binho's return policy?
Please see the Returns link at the bottom of our site for return and exchange details or click here.
My product was damaged or lost in the mail - what do I do?
When purchasing your product it is highly recommended that you purchase the Insurance with each order. If there was damage or your product was lost/stolen in transit, please email hello@binhoboard.com. If your product is lost/stolen/damaged in transit and no insurance was purchased, you may be required to purchase another board.
Other FAQs
If I am a Phoenix resident, can I come by and pick it up in person?
Yes you can! Our warehouse address is
2400 W. Southern Ave Unit #107 Tempe, AZ 85282
We are there Monday-Friday from 9-4 PM. It is best to contact us beforehand so we can make sure to have the product you are looking to buy in stock.
What are the dimensions of the board?
Roughly 22" X 13" X 2.5”
Why don't the Custom board colors/print match my mockup design?
Some colors may vary due to ink being printed on black/green turf. Also, just like real sports on turf, the paint can naturally wear off over time, especially due to the repetitive flicking action against the surface.
Get in touch
Have questions about your order, or a general enquiry?